Frequently asked questions
Answers before you get started.
- What is AutoCheckin?
- AutoCheckin is the platform that automates compliance tasks for accommodation providers. It connects to your PMS, collects guest data through online check-in and automatically sends notifications to the Police Headquarters, ISTAT and tourist tax portals.
- How does the free trial work?
- You get a 3-month free trial with every feature enabled. We do not ask for a credit card and there is no commitment: if you decide not to continue at the end, you pay nothing.
- Which PMSs does it integrate with?
- We connect to the leading PMSs and channel managers in the sector. You can find the up-to-date list on the Integrations page. If your PMS is not listed yet, you can request an integration: we will build it, at no additional cost.
- Does it really send guest data to the police for me?
- Yes. As soon as the guest details are complete, AutoCheckin sends the registration forms to Alloggiati Web within the time limits required by law. Every submission is tracked in your dashboard, so you always know what was declared and when.
- Does it also manage tourist tax?
- You set your municipality’s rules once: rates, age- or category-based exemptions and the maximum number of taxable nights. AutoCheckin calculates the amount for every stay and keeps track of collections and payments, ready to export for your accountant.
- Do I need to install anything?
- No. AutoCheckin runs entirely in the browser, with no installation required. Guests also complete check-in from a simple link on their phone, without downloading an app.
- Can I manage multiple properties from one account?
- Absolutely. You can connect all your properties and manage them from one dashboard, each with its own tourist tax rules and configuration. It is designed precisely for people who manage multiple properties.
- Is guest data secure?
- Documents and personal data are handled in compliance with the GDPR, stored in accordance with applicable requirements and accessible only to you and the people you authorise. Your data always remains yours.
- Can the guest portal use my logo?
- Yes. With white-label, the check-in portal shows your logo and colours. For guests, the experience is yours rather than ours, and communications are available in five languages.
- What happens when the beta ends?
- During the beta, we collect feedback from product users to refine it. Those who join now keep their data and receive the final plan terms in advance, with no unpleasant surprises.